TRANSPORT
& CUSTOMS

We help simplify your customs procedures & inland freight transport in the DR in one single step.

We manage the entire import and export process to ensure your goods arrive safely, quickly, and without complications.

Frequently Asked Questions

What are your business hours for inquiries and logistics?

Our operations team is available Monday through Friday from 8:00 AM to 6:00 PM, ensuring continuous management so that your cargo transport never stops.

"In which cities and ports in the Dominican Republic do you operate?

We maintain a strategic presence in Santo Domingo and operate directly at the country’s main entry points, including the Port of Haina and DP World Caucedo, with nationwide transport coverage.

Which areas of the country does your inland transport service cover?

We reach the entire national territory from Santo Domingo. Additionally, we connect major industrial hubs with border zones to provide a comprehensive service.

How can I request a quote to move my cargo?

It’s very simple. We only need the weight, volume, type of goods, and the commercial invoice. You can send this information via WhatsApp or through our web form to receive a competitive rate.

What communication channels do you offer for cargo tracking?

We maintain direct and transparent communication. You can receive real-time updates on your inland freight status and customs procedures via WhatsApp and email.

Do you provide consulting for companies or individuals importing for the first time?

Yes. We offer integrated logistics for new importers, guiding you through every step of the process—from legal customs requirements to the physical delivery of goods at your warehouse.

Do you handle all documentation and customs procedures in the DR?

Yes. We offer technical customs management services, handling all necessary documentation with the General Directorate of Customs (DGA) to ensure your goods comply with Dominican laws prior to transport.

Can you help me calculate taxes before importing?

Absolutely. We provide pre-clearance assessments and tariff consultancy so you can understand the actual costs of taxes and duties before your goods arrive in the country, avoiding surprises in your logistics budget.

What services do you offer for the customs clearance and nationalization of goods at the ports?

We cover the entire cargo nationalization process, from tariff classification to physical dock inspection, ensuring a fast release at Haina or Caucedo Port to proceed with transport dispatch.

Do you handle special permits from Public Health, Agriculture, or other government agencies?

Yes. We have extensive experience managing import permits and prior licenses before the relevant regulatory agencies, ensuring your cargo meets all required phytosanitary and technical specifications.

What happens if my goods arrive in the country and I don't have a technical agent?

At Transaduanas, we provide immediate support. We act as your logistics and customs partner, regularizing your documentation to avoid demurrage charges and proceeding with the pickup and transport of your cargo.

What are the benefits of hiring an integrated transport and customs service?

By choosing our integrated logistics, you reduce delivery times. Additionally, you eliminate the need to coordinate with multiple providers, as we manage the entire flow from the port to your door.

What types of units and containers can you transport on your routes?

We operate a ground transportation fleet in the Dominican Republic equipped to handle 20ft and 40ft containers, as well as units tailored for loose cargo (LCL) and palletized goods, ensuring the appropriate vehicle is assigned based on your cargo volume.

Do you provide direct transportation from the Port of Haina and Caucedo?

Yes. We pick up your cargo directly at the Port of Haina or DP World Caucedo, delivering it to your warehouses or distribution centers anywhere across the country.

What protocols do you have in place to ensure the safety and integrity of the cargo throughout the entire transit process

Safety is our top priority. We implement rigorous cargo control protocols and provide constant monitoring via WhatsApp and email, ensuring that your investment arrives intact and on time at its final destination.

Do you provide LTL (Less Than Truckload) or small-scale freight transportation services?

Yes. We handle LTL (Less Than Container Load) shipments, allowing businesses and entrepreneurs to move smaller volumes with competitive transport rates, without the need to hire a full container.

What is the estimated dispatch time for transport once customs clearance has been completed?

Once customs clearance is granted, we immediately coordinate the transportation. As a result, we minimize wait times and optimize your logistics supply chain.

What level of expertise does the team possess in logistics and freight management operations?

Our team possesses extensive technical expertise in ground transportation across the Dominican Republic, applying the highest standards in cargo securing and logistics to ensure every shipment arrives in perfect condition and within the agreed timeframes.

General Information